Customer Support Specialist

2 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Digitail

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Digitail is an all-in-one veterinary software designed to streamline the operations of veterinary practices, catering to both brick-and-mortar clinics and mobile veterinary services. The platform offers features such as health records management, online appointments, invoicing, stock management, and a pet parent app, all aimed at enhancing efficiency and improving pet care. With cloud-based capabilities, Digitail empowers veterinary professionals to optimize workflows, engage with clients, and deliver better patient care.

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

📋 Description

• Digitail is a fast-growing startup that leverages technology to modernise the veterinary industry. • Our cloud-based platform connects pet owners with veterinary practices. • Supporting customers in the USA and Canada primarily during Eastern Standard Time. • Work directly with our valued customers on a daily basis through chat, email, and occasional phone calls. • Responding to inbound questions, troubleshooting issues, and providing feedback to our internal teams. • Building knowledge products for our customers and our internal teams. • Resourceful and thrive in a problem-solving environment. • Opportunities to grow within the role by using your knowledge and expertise to generate new ideas for internal process improvements, automation, workflows. • Collaborating with cross-functional teams to ensure a seamless customer experience.

🎯 Requirements

• Prior experience with CRM tools and customer support software (e.g. Intercom) to ensure quick and successful resolutions to customer inquiries. • Experience in a fast-paced, high-volume, remote environment, adept at managing multiple tasks. • Passion for animals and a genuine desire to provide exceptional service to pet owners and veterinary professionals. • Curiosity, resourcefulness, and solution orientation. • You have the ability to handle setbacks and overcome challenges; you demonstrate perseverance and a positive attitude in the face of adversity. • You take feedback constructively and use it as an opportunity to improve and grow. • You are tech-savvy, curious about the why behind things, and always eager to find the most efficient solutions to customer problems and our internal processes and workflows. • You approach customers with empathy and curiosity. • You have a proven ability to build trust through effective discovery, quick problem-solving, and intentional support. • Bonus points: Experience working in the Veterinary industry • Experience working in a SaaS Support environment • Experience with customer onboarding