Technical Service Engineer

March 14

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Digital Science

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Digital Science is a company dedicated to enhancing the research lifecycle through innovative technology solutions. They aim to make research processes more efficient, data more effective, and collaboration more seamless, thus driving progress in academic and industry settings. Their product portfolio includes services such as Altmetric, Dimensions, Figshare, Overleaf, and more, which support various research stages from data management to publication. They focus on advancing open and responsible research while maintaining partnerships across academic, governmental, and industrial sectors. Digital Science actively contributes to the evolution of open access and research integrity standards.

Text Mining • Incubator • Science • Artificial Intelligence • Machine Learning

501 - 1000 employees

Founded 2015

🔬 Science

📚 Education

🏢 Enterprise

📋 Description

• About us • We are Digital Science and we are advancing the research ecosystem. • We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. • We believe in better, open, collaborative and inclusive research. • In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. • In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. • Want to join us? • Your new role • The Technical Services Engineer is responsible for delivering high-quality technical services to customers throughout the implementation process and providing ongoing technical support post-deployment. • Key responsibilities include: Performing data migrations, imports, and mappings. • Managing integrations with SSO systems and data cleansing & analysis. • Working with SQL, REST APIs, XML, JSON, and CSV, depending on the service needs. • Developing custom solutions and contributing to the evolution of integration toolsets. • Ensuring a seamless customer experience through strong technical support and collaboration. • This role spans the entire technical implementation lifecycle, including analysis, design, build, test, deployment, and support, playing a vital role in delivering efficiently integrated systems and data workflows for customers. • The Technical Services Engineer reports to the Head of Technical Services – Research Workflows and collaborates closely with Project Managers, Product, and Development teams to drive successful implementations.

🎯 Requirements

• Minimum two years of experience in a similar role, focusing on data migrations, data mappings, and ETL processes. • Excellent verbal and written communication skills in English. • Ability to work independently while maintaining strong team collaboration. • Technical proficiency in system support and integration services. • Hands-on experience in data manipulation, including analysis, cleansing, and migrations. • Proficiency in SQL, REST APIs, CSV, XML, and JSON for data processing and integration. • Strong analytical and troubleshooting skills, with a problem-solving mindset. • Experience with PowerShell and Python for automation and scripting. • Familiarity with BI tools for data visualization and reporting. • Prior involvement in implementing complex systems. • Understanding of the Academic Research Environment, particularly in research information management systems and technologies. • Experience with academic repository platforms such as DSpace, EPrints, or Figshare.

🏖️ Benefits

• We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. • The talent we secure is fundamental to us achieving our vision and our growth plans. • We are brave in the pursuit of better • We are collaborative and inclusive • We are always open-minded • We are from and for the community • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.