Digital Customer Care Company
live chat • live chat uitbesteden • chat outsourcing • live chat contact center • managed live chat
Customer Service Agent - Dutch-speaking
September 10
Digital Customer Care Company
live chat • live chat uitbesteden • chat outsourcing • live chat contact center • managed live chat
Description
• Responsible for answering various customer questions about products and services • Cultivate interest in visitors to leave contact details • Conduct up to 3 chat conversations at the same time • Answer incoming phone calls, emails, and WhatsApp messages • Consult various systems to answer customer questions accurately and quickly
Requirements
• Excellent spelling and grammar of the Dutch language at least C1 level • Strong interpersonal skills and a passion for great customer experience • Customer-centric approach with empathy towards clients • Great listening skills and ability to turn feedback into suggestions • Adaptability and openness to learning • Eagerness to develop and receptive to feedback • More than 300 keystrokes per minute, touch typing with at least 95% precision • Proven track record of excellent attendance and punctuality • Ability to thrive in high-pressure situations • Ability to work towards a monthly goal • Strong experience with Internet and multiple cloud applications • Confidentiality when handling sensitive information • Expert in working independently and self-motivated • Access to a home workspace with fast internet connection • Very flexible regarding working hours • Available for at least a year • College level thinking
Benefits
• Work from anywhere in the world • Contribution to electricity, internet, and telephone expenses • Your own computer with two large screens (delivered to your home) • Opportunity to develop skills and experience • Great team and company events • Extensive training and support from experienced Agents and Team Leaders • Opportunity to gain knowledge at a wide variety of companies • Good earnings of 10-15 euros gross per hour worked • Annual bonus based on company performance • International work environment with fun
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