Customer Service Agent - Dutch-speaking

September 10

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Digital Customer Care Company

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live chat • live chat uitbesteden • chat outsourcing • live chat contact center • managed live chat

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Description

• Customer Service Representative Dutch-speaking (freelancer) Remote job • Start right away • Looking for a varied remote agent role within an innovative global business? • Able to speak Dutch? • Responsible for answering various customer questions about products and services • Cultivate an interest in the visitor with the aim that they leave contact details • Conduct up to 3 chat conversations simultaneously, answer incoming phone calls, emails, and Whatsapp messages • Work online when visitors visit the websites of our clients • Flexibility to work during the day, evenings, and weekends

Requirements

• Excellent spelling and grammar of the Dutch language at least C1 level (we will test this) • Strong interpersonal skills and a passion for consistently providing a great customer experience • A customer-centric approach: you turn towards customers with empathy and are understanding of their problems • Great listening skills: you can turn customers' feedback into product improvement suggestions • Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place • Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills • More than 300 keystrokes per minute, touch typing with a precision of at least 95% • Can multi-task very well, you’ll regularly conduct multiple chats simultaneously • Proven track record of excellent attendance and punctuality • Able to thrive in high-pressure situations • Able to work towards a monthly goal • Strong demonstrable experience with the Internet and multiple software applications ‘in the cloud’ • Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement) • You’re an expert in working independently and continue to motivate yourself (important, because you will work from home) • Access to a home workspace with a fast internet connection • Very flexible regarding working hours • You’re available for at least a year • College level thinking

Benefits

• Work from anywhere in the world • Contribution to your electricity, internet, and telephone expenses • Your own computer with two large screens (delivered to your home) • Opportunity to develop your skills and experience • Great team and company events • Extensive training and further support on the job