Customer Operations Product Management Intern
September 16
Description
• Dive into the DIRECTV Digital Services Team as a summer of 2025 intern! • We are looking for a customer-first, innovative, and results driven individual to join us in transforming the way we serve our customers. • The work our team does directly impacts our customer experience by driving simple experiences across the DIRECTV digital landscape allowing customers to focus on enjoying the entertainment they love. • Ideate and deliver digital-first experiences that seamlessly integrate into an omni-channel ecosystem. • Collaborate with other product managers, customer care, IT (Information Technology), finance, and marketing to translate the customer need into initiatives that promote customer success and business efficiency. • Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop. • Prioritize and construct business cases that secure funding. • Manage product roadmaps by optimizing customer and business value. • Partner with CX, UX, Customer Care, and IT (Information Technology) teams to deliver simple & delightful customer experiences. • Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams. • Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes, and report out forecasts that affect the industry.
Requirements
• Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.) • Proficient in translating business strategy and analysis into consumer facing digital products. • Ability to prepare and present business cases for new products/services. • Demonstrated ability to lead, influence, and persuade others. • Strong interpersonal skills and communication skills (oral, written and presentation). • Demonstrated experience in financial analysis, competitive analysis, and predictive modeling. • Acquired a record of accomplishment of being able to work cross-functionally to deliver large scale initiatives. • Solid technical background with understanding and/or experience in software development and web technologies. • Ability to work in a fast-paced, ambiguous, process-light environment but with continuous focus on the customer experience and delivering business results. • Demonstrated experience with full product life cycle management. • Working knowledge of customer journey mapping techniques. • Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric. • Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.) • Proficient in building executive level presentations in Microsoft PowerPoint.
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