Implementation Specialist

March 29, 2024

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Distru

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Distru is a comprehensive enterprise resource planning (ERP) platform designed specifically for the cannabis industry. It serves as a central hub for managing various aspects of cannabis operations, from inventory management to order fulfillment, sales, and compliance tracking, all the way from seed to sale. Distru integrates with several cannabis industry systems, ensuring compliance with regulatory requirements, and offers features such as cultivation analytics, financial management, and CRM capabilities. With a focus on streamlining operations and enhancing efficiency, Distru assists cultivators, processors, manufacturers, distributors, and retailers in the cannabis sector, helping them to drive sales, manage inventory, and monitor compliance effectively.

Inventory Management • CRM • Order Fulfillment • Operations Management

11 - 50 employees

Founded 2016

☁️ SaaS

📋 Compliance

💰 $3M Seed Round on 2019-06

📋 Description

• Manage customers through onboarding driving education, solutions, and their perceived business outcomes • Manage a book of business of customers and drive account expansion, happiness and retention • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate solutions • Update customer information in the customer service database during and after interactions • Stay updated on product knowledge and be informed of how it affects your customers • Appropriately manage accounts to maximize their revenue and value received • Break down customer workflows with high detail to isolate bottlenecks and recommend real-world creative solutions • Drive usage of new features and workflows • Give regular actionable product feedback/recommendations • Innovate on customer training with new or improved tools and strategies • Maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction • Work cross-functionally with customer success teammates, engineering, product, and sales

🎯 Requirements

• A strong desire to learn and succeed in supporting the cannabis industry and the operations in it • 2+ year experience in the cannabis industry or adjacent industry i.e. supply chain, wine/beer, ERP, etc. is a major bonus • Personally educated humans to use a tool or learn a concept • Proposes solutions, doesn't just point out problems • Organized and managed customer and/or peer relationships • Curiosity and/or deep knowledge of our customers and their business models • Exceptional organizational, presentation, and communication skills, both verbal and written • Preferred not required • Previous experience using or working with ERP, supply chain, SaaS, or other Cannabis technology • Strong and proven track record of successfully managing client relationships and technical projects • Worked directly with a product and/or engineering team to prioritize customer requests • Financial background and/or working closely with a CFO • Enterprise-level onboarding customer management • Organized, grown, and managed a book of business to increase revenue • Managed a multi-step onboarding process

🏖️ Benefits

• Medical, Vision and Dental insurance coverage for employee and dependent family members • Competitive Salary • Generous stock options with employee-friendly exercise terms and post-termination exercise window • 18 days Paid Time Off (We want you to use these!) + 11 Holidays • Working with successful and experienced teammates coming from top cannabis operations in the US • Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else