Implementation Specialist

March 29

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Inventory Management • CRM • Order Fulfillment • Operations Management

11 - 50

💰 $3M Seed Round on 2019-06

Description

• Manage customers through onboarding driving education, solutions, and their perceived business outcomes • Manage a book of business of customers and drive account expansion, happiness and retention • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate solutions • Update customer information in the customer service database during and after interactions • Stay updated on product knowledge and be informed of how it affects your customers • Appropriately manage accounts to maximize their revenue and value received • Break down customer workflows with high detail to isolate bottlenecks and recommend real-world creative solutions • Drive usage of new features and workflows • Give regular actionable product feedback/recommendations • Innovate on customer training with new or improved tools and strategies • Maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction • Work cross-functionally with customer success teammates, engineering, product, and sales

Requirements

• A strong desire to learn and succeed in supporting the cannabis industry and the operations in it • 2+ year experience in the cannabis industry or adjacent industry i.e. supply chain, wine/beer, ERP, etc. is a major bonus • Personally educated humans to use a tool or learn a concept • Proposes solutions, doesn't just point out problems • Organized and managed customer and/or peer relationships • Curiosity and/or deep knowledge of our customers and their business models • Exceptional organizational, presentation, and communication skills, both verbal and written • Preferred not required • Previous experience using or working with ERP, supply chain, SaaS, or other Cannabis technology • Strong and proven track record of successfully managing client relationships and technical projects • Worked directly with a product and/or engineering team to prioritize customer requests • Financial background and/or working closely with a CFO • Enterprise-level onboarding customer management • Organized, grown, and managed a book of business to increase revenue • Managed a multi-step onboarding process

Benefits

• Medical, Vision and Dental insurance coverage for employee and dependent family members • Competitive Salary • Generous stock options with employee-friendly exercise terms and post-termination exercise window • 18 days Paid Time Off (We want you to use these!) + 11 Holidays • Working with successful and experienced teammates coming from top cannabis operations in the US • Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else