Customer Success Engineer
October 30
Description
•dLocal enables companies to collect payments in emerging markets. •Responsible for managing technical aspects of customer relationships. •Assist customers with operational difficulties regarding products. •Updates tickets and resolves customer issues efficiently. •Escalates complex problems as needed. •Verifies solutions resolve customer problems.
Requirements
•Bachelor’s degree in Computer Science, Engineering or similar field. •Experience in dealing with customers from a technical approach. •Knowledge of SQL and Excel. •Passion for customer success and deep interest in understanding client needs; Excellent interpersonal and communication capabilities to build effective relationships with customers and work effectively with them. •Great analytical and technical abilities. •Project management familiarity is a plus. •Experience with big data is a plus.
Benefits
•Travel benefits •Health benefits •Learning benefits
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