Senior Customer Success Manager, EMEA

February 19

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Docker, Inc

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At Docker, we simplify the lives of developers who are making world-changing apps. Docker helps developers bring their ideas to reality by conquering the complexity of app development. We simplify and accelerate workflows with an integrated development pipeline and application components. Actively used by millions of developers around the world, Docker Desktop and Docker Hub provide unmatched simplicity, agility and choice.

Containerization • Open Source • Containers • Virtualization • System Administration

51 - 200 employees

💰 $105M Series C on 2022-03

📋 Description

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps•We are seeking a talented Senior Customer Success Manager for the DACH region to join our team•This role will support Docker's most strategic customers, acting as a trusted advisor and leading customer engagement, adoption, and retention strategies•Set your client base's overall vision and strategy•Maintain active engagement with senior stakeholders and manage Docker executive relationships with clients•Manage communications and touchpoints with covered accounts•Work with the product team to manage product requests with strategic clients•Run regular account reviews with clients•Educate the client about our product roadmap•Identify accounts likely to churn based on usage data•Address escalating client issues quickly and urgently•Driving product adoption and usage patterns•Act as a trusted advisor to covered clients

🎯 Requirements

Fluency in English and other European languages is highly desirable•Minimum five years of demonstrated experience as Enterprise Account Executive or an Enterprise Customer Success Manager with Fortune 500 accounts (or equivalent experience in tech industry)•Proven track record of building relationships, influencing executive-level stakeholders (VP and above), and effectively communicating with technical teams by translating business needs into technical solutions•Experience working in the developer space is highly preferred or a demonstrated ability to quickly grasp complex technical concepts•Experience working with a technical product or the aptitude to learn complex technical concepts•High integrity, customer centricity and a team-first mentality•Comfortable leading customer meetings on-site and remotely. Strong presentation and writing skills•Strategic thinker, proactive in leading account plans while taking into account customers’s needs and wants•Works well under pressure and is results-oriented•Ability to work in a matrix environment with sales, product, customer support, and technical services

🏖️ Benefits

Freedom & flexibility; fit your work around your life•Home office setup; we want you comfortable while you work•16 weeks of paid Parental leave•Technology stipend equivalent to $100 net/month•PTO plan that encourages you to take time to do the things you enjoy•Quarterly, company-wide hackathons•Training stipend for conferences, courses and classes•Equity; we are a growing start-up and want all employees to have a share in the success of the company•Docker Swag•Medical benefits, retirement and holidays vary by country