DocPlanner
DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.
Healthcare • Internet • Online healthcare bookings • Sales • medical platform
Customer Success Operations Analyst
November 23, 2024
DocPlanner
DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.
Healthcare • Internet • Online healthcare bookings • Sales • medical platform
📋 Description
• In your role, you will be in charge of helping the CS structure to achieve its results in the following way: • Create useful reports to analyze business metrics; • Provide insights to the CS structure for analysis and decision-making; • Interpretation of the different KPIs of the business & action plans required for improvements in the area; • Create and update processes in the CRM, which improve business indicators to have a greater impact; • Ensuring new processes/tools/best practices adoption and creating knowledge base for them; • Ensure the quality of processes and data; • Work closely with different departments to follow up on existing projects or help with emerging projects • Take part in strategic projects to ensure their success and maximize business impact; • You will train the CS Spain team to execute the processes correctly at our headquarters in Barcelona.
🎯 Requirements
• You have 2-3 years of experience in a similar role. • You have Database and SQL experience. • Knowledge of Tableau, Datastudio, and Google Sheets. • Experience in managing a CRM - Salesforce, Hubspot, etc. • Fluent in English and advanced/bilingual in Spanish. • You are a super analytical person, results-oriented, with a creative and dynamic mindset, and a good communicator. • A passion for accuracy, the ability to learn new systems, and a commitment to improving service to our customers. • A strong work ethic, a superior sense of organization, and teamwork are essential.
🏖️ Benefits
• Competitive salary appropriate to your experience. • Private health plan. • Share options plan after 6 months working with us. • Free English classes. • Hybrid working model. • Corporate access to the Ifeel emotional well-being tool. • Free birthday to spend the day with your loved ones! • Join our team and share the greatness!
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