Customer Success Operations Analyst
November 23, 2024
Description
• In your role, you will be in charge of helping the CS structure to achieve its results in the following way: • Create useful reports to analyze business metrics; • Provide insights to the CS structure for analysis and decision-making; • Interpretation of the different KPIs of the business & action plans required for improvements in the area; • Create and update processes in the CRM, which improve business indicators to have a greater impact; • Ensuring new processes/tools/best practices adoption and creating knowledge base for them; • Ensure the quality of processes and data; • Work closely with different departments to follow up on existing projects or help with emerging projects • Take part in strategic projects to ensure their success and maximize business impact; • You will train the CS Spain team to execute the processes correctly at our headquarters in Barcelona.
Requirements
• You have 2-3 years of experience in a similar role. • You have Database and SQL experience. • Knowledge of Tableau, Datastudio, and Google Sheets. • Experience in managing a CRM - Salesforce, Hubspot, etc. • Fluent in English and advanced/bilingual in Spanish. • You are a super analytical person, results-oriented, with a creative and dynamic mindset, and a good communicator. • A passion for accuracy, the ability to learn new systems, and a commitment to improving service to our customers. • A strong work ethic, a superior sense of organization, and teamwork are essential.
Benefits
• Competitive salary appropriate to your experience. • Private health plan. • Share options plan after 6 months working with us. • Free English classes. • Hybrid working model. • Corporate access to the Ifeel emotional well-being tool. • Free birthday to spend the day with your loved ones! • Join our team and share the greatness!
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