DocPlanner
DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.
Healthcare • Internet • Online healthcare bookings • Sales • medical platform
Customer Success Specialist
November 22, 2024
DocPlanner
DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.
Healthcare • Internet • Online healthcare bookings • Sales • medical platform
📋 Description
• Entender necesidades del cliente y cómo solucionarlas con nuestro producto. • Gestionar y solucionar incidencias en coordinación con el equipo de Soporte. • Asegurar que el cliente utilice las herramientas/ active servicios necesarios para obtener los resultados. • Conseguir los objetivos actuales en relación a la activación de servicios/ uso herramienta / NPS de la cartera asignada. • Recoger feedback de clientes para mejoras del servicio.
🎯 Requirements
• Persona proactiva, curiosa, persistente y con espíritu de superación. • 2+ años de experiencia laboral (Preferentemente en posiciones de Customer Success o Sales). • Valorable experiencia previa en Call Center y/o recepción médica. • Excelentes habilidades de comunicación, negociación y autonomía. • Capacidad de crear confianza con diferentes niveles de especialistas y gerentes en una organización. • Atención al detalle. • Orientación al cliente y a consecución de objetivos. • Nivel nativo/alto de Español.
🏖️ Benefits
• Salario competitivo y adecuado a tu experiencia. • Seguro médico privado. • Día de cumpleaños libre para pasar el día con tus seres queridos! • Clases de inglés gratuitas. • Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.
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