Global Operations Analyst - Customer Care

September 20

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Healthcare • Internet • Online healthcare bookings • Sales • medical platform

1001 - 5000

Description

• Working with local structures across all countries, leveraging the available data and tools to recommend the best next actions. • Analyzing, in real time, how the countries are performing and making necessary corrections. • Ensuring clear and recurrent analysis to provide the best short and long term strategy to our local structures while taking in consideration the biggest bets in each country. • Be a decision maker on operational changes by taking data-driven decisions. • Own the relationship between the global operations team and the local structures. • Propose and influence operational direction of local structures. • Own the relationship between global operations and tool POCs. • Own KPIs management and KPI achievement. • Improve the impact customer care has within the customer's lifecycle. • Drive the information cycles between CC and other departments (CS, sales, etc). • Be a facilitator between the goals of local operations and the overall strategy of the global team. • Drive innovation within the department for all things operations related.

Requirements

• Have 2 years or more of experience in project management, analytics, operations or other positions related to business development. • Have GREAT communication skills. You will be a part of a global team. • Are proactive and curious. • Are good with numbers and people equally. • Know Excel like a pro. • SQL, Python or R are a plus. • Have analytical thinking and like creating reports. • Have experience with CRM’s (Salesforce will be a plus). • Have huge ease of learning new tools & skills. • Have a problem-solving mindset. • Speak English (Minimum C1).

Benefits

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings. • Share options plan after 6 months of working with us. • True flexibility and work-life balance. • Remote first in one of our legal entities or hybrid work model in one of our office locations. • Flexible working hours. • Paid time off according to your location of work. • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate). • Health insurance according to your location of work. • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.