Global Quality Specialist - Customer Care
December 13
Description
• During the past few years, our company has grown like crazy. • We grew from a small startup to a global company. • During this fast growth, small local teams developed highly personalized solutions for their local operations. • With the evolution of the teams, the need has come to develop further the insights provided in real time to the different countries, specifically, directed at actions and strategy to take based on prescriptive and predictive analysis. • To do this, we are working with local structures across all countries, leveraging the available data and tools to recommend the best next actions. • Analyzing, in real time, how the countries are performing and making necessary corrections. • Ensuring clear and recurrent analysis to provide the best short and long term strategy to our local structures while taking in consideration the biggest bets in each country.
Requirements
• Have 2 years or more of experience in quality management. • Have GREAT communication skills. • Are proactive and curious. • Are good with numbers and people equally. • Know Excel like a pro. • COPC certification is a plus. • Have analytical thinking and like creating reports. • Have experience with CRM’s (Salesforce with be a plus). • Have huge ease of learning new tools & skills. • Have a problem-solving mindset. • Speak English (Minimum C1).
Benefits
• Competitive salary appropriate to your experience. • Private health plan. • Share options plan after 6 months working with us. • Free English classes. • Hybrid working model. • Unlimited access to the Ifeel emotional well-being tool. • Free birthday to spend the day with your loved ones!
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