Onboarding Consultant, German Speaking

5 days ago

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Docusign

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Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

Digital Transaction Management • Workflow Automation • Electronic Signature Solutions • Contract Lifecycle Management • System of Agreement

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Engage customers immediately following the license sale • Provide guidance, insights, and enablement to help them quickly and successfully deploy their use case and meet their business objectives • Execute against onboarding processes and cover the fundamentals of getting started with the platform • Deliver a best-in-class customer onboarding experience that accelerates time to first value • Drive the onboarding engagement from kick-off to project completion • Discover customer needs and business objectives, and tailor solutions that align with their goals • Complete customer-facing work through a combination of Zoom calls, phone calls, and emails • Track and meet expectations around customer utilization targets • Follow a defined playbook and use required tools to track customer onboarding progress • Interact with customers via verbal and written communication • Recommend self-service resources and online training materials that meet customer needs • Mitigate risks to ensure timely execution and accelerate time to go live • Manage a large volume of projects while keeping relevant notes, logging time entries, and updating project status reports • Engage cross-functional teams as needed to complete customer projects and drive program initiatives • Stay current on product features, functionality, platform changes, and partner technologies

🎯 Requirements

• Bachelor’s degree • 2+ years of customer service experience • Fluent in verbal and written English and German • Technical proficiency and the ability to learn and teach software • Experience implementing, onboarding, or training in the Software as a Service (SaaS) industry • Prior experience using project management software and/or Salesforce • Project management or coordination experience, including handling multiple projects simultaneously • Strong time management and prioritization skills • Ability to develop and deliver messages and presentations to technical and non-technical audiences • Strong communication skills • Ability to properly set and reset expectations with customers • Active listening skills to understand customer business problems and objectives while demonstrating product knowledge to provide the best solutions • Ability to identify and document gaps that impact the customer experience and recommend potential resolutions • Ability to make decisions autonomously • Ability to meet deadlines for customer engagements and deliverables