DoiT International
DoiT International is a cloud services company that provides comprehensive solutions for managing and optimizing cloud infrastructure across multiple platforms such as AWS, Google Cloud, and Microsoft Azure. Their services include cloud cost management, workload intelligence, automation, and consulting. DoiT International helps businesses optimize their cloud environments, improve performance, and enhance security through a combination of advanced technology and expert consulting.
Google Cloud Platform • Google Apps Business • Google Maps for Work • Cost Optimization • Amazon Web Services
Senior Product Support Billing Specialist - AWS/GCP
3 days ago
DoiT International
DoiT International is a cloud services company that provides comprehensive solutions for managing and optimizing cloud infrastructure across multiple platforms such as AWS, Google Cloud, and Microsoft Azure. Their services include cloud cost management, workload intelligence, automation, and consulting. DoiT International helps businesses optimize their cloud environments, improve performance, and enhance security through a combination of advanced technology and expert consulting.
Google Cloud Platform • Google Apps Business • Google Maps for Work • Cost Optimization • Amazon Web Services
📋 Description
• Our Senior Product Support Specialist / Billing Specialist will be an integral part of our Client Services team. • DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. • Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. • We are a team of support professionals who love working with other people to solve challenging technical problems. • We are looking for a self-motivated and goal-oriented individual who will be responsible for providing world-class Saas application support in a fast-paced environment.
🎯 Requirements
• 3+ years in a technical support role or similar in a B2B SaaS environment • 1-2+ years experience with Google Cloud Platform (GCP) and/or Amazon Web Services (AWS) billing experience • Experience as a "Senior", an escalation point, and can draw from experience in working with high touch customers • Experience creating and enhancing documentation for the Product Support organization and internal staff • Some knowledge with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow at an Administrative level • The ability to troubleshoot and resolve customer software problems, including having worked with bug tracking systems like Jira or something similar • A service mindset, with a strong sense of empathy, awareness of team dynamics and conflict resolution skills • Good communication, presentation and interpersonal skills • Good analytical and problem solving skills • Embody a "be curious" personality and self-motivated to learn and develop professional competencies / certifications
🏖️ Benefits
• Unlimited PTO • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program
Apply NowSimilar Jobs
3 days ago
Lead Billing Specialist to handle claims processing for physician-related services remotely. Requires expertise in multiple billing software and physician services.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.