Philips
Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.
Healthcare • Medical Devices • Health systems • Cardiology • Healthtech
Remote Service Engineer
February 21
Philips
Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.
Healthcare • Medical Devices • Health systems • Cardiology • Healthtech
📋 Description
• Provide exceptional technical support through remote diagnostics and on-site support • Acting as a Philips Representative in response to customer inquiries • Resolving customer service events by leveraging Philips tools and resources • Timely escalation of customer product issues for evaluation and action by higher level support • Technical support for the local service organization • Follow-up and monitoring of performed service jobs • Perform security updates • Establish and develop good cooperation agreements with our customers and internally at Philips • Ensure that you are up to date on new technology that could potentially affect Philips products within your product portfolio • Travel and work onsite at customer sites as required • Driving increased productivity through utilization of remote tools and technical skills • Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions
🎯 Requirements
• Technical education at university level or similar, BsC / Candidate in medical technology • Minimum 3-5 years of professional experience in engineering in medical technology in the areas of imaging systems, X-ray and Ultrasound • Experience in technical remote support • Ability to troubleshoot, think logically and provide technical solutions authoring • Strong time management and interpersonal skills with the ability to effectively communicate with teams and customers • Good ability to meet customers and collaborate in teams are important qualities • Fluent in Swedish and English (both are requirements) • Other Nordic languages are an advantage • Driving license
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