Legal Case Manager - Personal Injury

February 26

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Donovan Digital Solutions

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We are an advertising agency that combines traditional advertising, digital and design to create innovative, outside the box campaigns that are in sync with today’s marketplace. We are dreamers. We are innovators and negotiators. We tell stories and solve problems and bring ideas to life. We aren’t too big. We aren’t too small. For our clients, we are just right!

Digital Marketing • Inbound Marketing • Lead Generation • Strategic Business Development • Marketing Automation

2 - 10 employees

📋 Description

• Manage the well-being of assigned clients and guide them through all the details and processes related to their cases. • Responsible for providing invaluable support to attorneys and their staff by overseeing case files, managing caseload requirements, and providing oversight of case billings, budgets, and timelines. • Must be able to communicate effectively and use available resources to promote health, quality, and cost-effective outcomes. • Open new client files by entering them into the case management app/software. • Communicate with clients to ensure timely and effective information sharing regarding upcoming appointments, deadlines, and other aspects of their cases. • When necessary, arrange transportation to get clients to and from medical treatments. • Direct clients to your law firm counterparts to allow clients to follow up with legal claims status and communicate with insurance companies, medical providers, and the legal team. • Manage medical requests and treatment plans. • Gather and confirm receipt of all required documents, forms, and authorizations. • Communicate with Client Case Manager Auditors on important issues and correct deficiencies identified during audits and file reviews. • Track and create reports. • Meet and exceed Key Performance Indicators (KPIs).

🎯 Requirements

• High School Diploma required. • BS/BA in Business is preferred, and/or equivalent experience can be substituted on a year-per-year basis. • Paralegal certificate desired. • At least two years of legal case management experience preferred. • Insurance industry experience preferred. • Proficient with Microsoft Office Suite or related software and email. • Strong typing skills. • Must communicate (orally and written) effectively in English; Bilingual is a requirement. English level C1 or above.