Deliverability Consultant - JAPAC
October 1
Description
• Deliverability Consultant for JAPAC • Provide strategic help to customers and internal stakeholders • Assist with Dotdigital’s anti-abuse efforts • Build ramp ups/warming strategies • Provide consulting and education • Handle inbound customer support requests (via Zendesk) • Respond to tickets timely and keep customers updated • Champion Messaging Operations through internal advocacy • Represent Dotdigital at industry events and community forums • Develop and maintain deliverability best practice standards
Requirements
• 1-2+ years of experience in email deliverability; either at an ESP or using an ESP brand-side is preferred but not required • Detailed knowledge of factors affecting email deliverability • Able to troubleshoot technical issues affecting email delivery and deliverability • Knowledge of the Microsoft office suite; particularly Excel • Proven customer facing experience with strong communication skills • Able to interpret customer problems, independently research using available resources, and apply practical solutions • Manage client expectations appropriately and communicate progress back effectively • Able to prioritize competing tasks, handle responsibilities with a sense of urgency, take accountability, and operate with transparency • Willing to work with customers in multiple time zones and be flexible with the working schedule • Understand the importance of documentation; both using it and writing it • A creative thinker and problem solver who’s happy to step outside their comfort zone and excited to nerd out about deliverability with us • A team player committed to adapting priorities for the success for the whole team
Benefits
• Parental leave • Medical benefits • Paid sick leave • Dotdigital day • Share reward • Wellbeing reward • Wellbeing Days • Loyalty reward • DEI commitment
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