Construction Client Manager
September 4
Description
• Partnering directly with Doxel’s strategic customers’ key stakeholders to demonstrate and prove the impact of Doxel’s products and services. • Enabling customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams. • Curating media and educational content for customers. • Being the first responder to Enterprise customer support requests. • Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all costs. • Act as a subject matter expert to Doxel’s products while training multiple customer personas. • Lead Monthly and Quarterly Business Reviews with executive stakeholders. • Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as required. • Gather feedback from customers and identify trends, pain points, and areas of friction. • Build out best practices/FAQ to most effectively and consistently help our customers. • Escalate any high-priority customer situations and solve issues. • Foster universal adoption of the Doxel platform.
Requirements
• 5+ years in the commercial construction industry. Experience as a project engineer, project manager, scheduler, superintendent, and/or project controls. • Knowledge of processes and procedures followed by general contractors • Comfortable with modern tools for managing and communicating with customers • Proactive and self-motivated, you're a beacon of positivity and enthusiasm • High aptitude and willingness to continually learn new technologies • Adaptable to various work settings and strong personal initiative to execute with minimal oversight • Experience working in a multifaceted and evolving environment wearing many hats • Travel 50% to build rapport and drive results with customers.
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