E-commerce Manager
May 3
Description
• Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications • Manage inventory levels and forecast sales and inventory needs • Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction • Monitor and address negative reviews and perform related Customer Service tasks • Submit cases for reimbursement claims and coordinate product shipments to Amazon • Manage and grow the Shopify store, with experience in supplements or health products being advantageous • Optimize product listings with accurate and compelling content, images, and keywords in compliance with Amazon's Terms of Service • Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis • Regularly audit product listings to ensure accuracy and compliance with Amazon and client guidelines • Address issues with listing category, image updates, and suppressed listings • Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements • Monitor competitor activity and develop strategies to outperform competitors on the Amazon platform • Perform market research and competitor analysis for product categories • Suggest AB testing for listing updates • Research Amazon marketplaces for new product opportunities or line extensions • Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities • Perform other tasks as assigned
Requirements
• Minimum of 2 years of experience managing Amazon accounts • Strong understanding of Amazon's platform, algorithms, and best practices • Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools • Demonstrated success in driving sales and achieving growth targets on Amazon • Analytical mindset with the ability to interpret data and make data-driven decisions • Excellent communication skills with the ability to collaborate effectively across teams • Strong organizational and project management skills • Self-motivated and able to work independently with minimal supervision • Proficient in Excel and PowerPoint • Highly organized, solution-oriented, and detail-oriented • Ability to ask questions for clarification and tenacity in problem resolution • Can create and follow SOPs • Ability to handle various projects simultaneously • Excellent English reading and writing skills (C2 preferred, C1 acceptable) • Must have fast internet and own a fast computer • Experience with supplements or health products is advantageous
Benefits
• Holiday paid time off • Paid vacation time off • Work from home
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