Automotive CRM Specialist

2 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+3 more states

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Driveway Indústria Brasileira de Auto Peças Ltda

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Driveway Indústria Brasileira de Auto Peças Ltda is a Brazilian company specializing in the manufacturing of automotive parts. The company offers a variety of products and services related to the automotive sector, focusing on innovation and quality to meet the needs of its clients. Driveway aims to provide reliable solutions for the automotive industry, supporting both the manufacturing and service sectors.

Barras de Direção • Pivôs • Terminais de Direção • Barras Axiais • Forjados

51 - 200 employees

Founded 1952

🤝 B2B

📋 Description

• Key contributor to optimizing the customer journey by implementing and managing process and technology solutions. • Collaborating across departments to drive performance and customer retention through integrated tactics and best practices. • Serve as the subject matter expert for Sales & Service CRM, call tracking, chat, digital retail, and AI tools. • Develop and document best practices, processes, and KPIs to optimize CRM and related technologies. • Evaluate and recommend enhancements to tools and processes to improve efficiency and performance. • Serve as the primary liaison between internal partners, the Retail Marketing Operations (RMO) field team, and Store Operations. • Partner with RMO field team to support retail productivity, store growth, and personalized marketing solutions. • Conduct regular performance evaluations with internal and external partners to identify optimization opportunities. • Design and implement comprehensive training programs for the RMO field team and Store Operations. • Support ongoing technology adoption through workshops, hands-on sessions, and continuous feedback. • Ensure clear communication and understanding of processes and tools across all user groups. • Oversee relationships and manage performance with tech stack vendor partners to ensure alignment with organizational goals. • Provide leadership with detailed monthly reports on vendor partner performance, tool usage, and ROI.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or equivalent experience. • Demonstrated expertise in CRM process management, proficiency in automotive sales and traffic workflows, and familiarity with adjacent tools to deliver an industry-leading Customer Experience. • Strong organizational skills with a keen eye for detail. • Proficiency in critical thinking, problem-solving, and data analysis to drive innovative solutions.

🏖️ Benefits

• Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs