Senior Technical Support Engineer

November 13

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Duda

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Responsive website development • Responsive website analytics • Responsive website optimization • Responsive website builder • Website builder

201 - 500

💰 $50M Series D on 2021-06

Description

• Provide advanced technical support to web designers and customer base • Drive product adoption and share best practices • Implement growth and optimization strategies • Respond to customer support inquiries via chat, phone, and email • Take technical escalations and coordinate solutions with peers • Evangelize Duda’s product features to customers • Maximize the value of each Duda subscription • Proactively find ways to upskill and improve processes • Advocate for customers’ needs and contribute to the knowledge base • Work cross-functionally with other teams

Requirements

• 2+ years of experience providing exceptional customer support in a SaaS or technical software company • Knowledge of HTML/CSS/Javascript or other object-oriented languages, as well as the use of APIs • Technical curiosity and relentlessness to figure out how things work • Empathy towards customer’s issues and confidence in your ability to drive them to success • Customer-oriented mindset: You "own" the customer's problems and are able to solve inquiries effectively and efficiently

Benefits

• Equal-opportunity employer• Welcomes and encourages diversity in the workplace• Provides flexible working hours• Includes a 24/7 operational support• Offers accommodation for disabilities• Interviews conducted in English