Project Manager

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Language Education • Language Certification • Mobile App Development • Language Proficiency Assessment • Machine Learning

501 - 1000

💰 Series I on 2021-09

Description

• Support the managers of both the Access Program + Institutional Success verticals with project management, internal process improvement and test taker and university advocacy. • Lead communications for the Access Program community to improve documentation, test taker facing emails & FAQ’s + direct community support. • Help organize decertification communication and processes for universities, monitor university sentiment + assist with a variety of university facing initiatives. • Lead webinars + help manage communication streams. • Serve as a liaison to a variety of other DET teams, including but not limited to: Growth Support, Customer Support, Test Taker Marketing, Proctoring & Engineering.

Requirements

• At least 4 years of full-time experience working in operations, support, or project management fields – preferably with an international team. • Demonstrated experience using project management/customer support tools such as Asana, Jira, and Zendesk. • Meticulous organization and attention to detail with a passion for operational excellence. • Excellent, proactive verbal and written communication skills for both internal and external audiences. • A ‘self-starter’ attitude, work ethic, and resourcefulness to creatively solve problems. • A passion for process-building, streamlining workflows + exceptional documentation skills. • An acute self-awareness and empathy for our team members, universities and test takers. • A passion for education, culture, and language. • Proficiency with Google Workspace and Slack. • Ability to work at least 35 hours a week. • Availability during US East Coast business hours (EDT/EST timezone).