CRM Analyst

October 9

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Dynatron Software, Inc.

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Service Advisor & Tech Management • Service Pricing • Effective Labor Rate Improvement • Fixed-Ops • Price Optimization

51 - 200

Description

• CRM Analyst management and optimization of customer relationship management systems. • Ensure Dynatron's CRM system is functioning effectively and producing actionable insights. • Bridge the gap between data-driven insights and customer-driven strategies. • Collaborate with stakeholders and identify process optimization opportunities. • Address technical issues and discrepancies reported by users. • Identify gaps in customer experience to enhance satisfaction. • Gather requirements from stakeholders and analyze them based on technical environments and enterprise specifics. • Develop functional design documents, including technical specifications for custom development and system integration. • Serve as a CRM subject matter expert, mentoring junior team members. • Develop, maintain, and update system configuration documentation.

Requirements

• Bachelor's degree or equivalent experience. • 3+ years of experience with CRM configuration including workflows, validation rules, formula fields. • Experience with Agile and SCRUM methodologies. • Experience using Jira/Confluence for requirements documentation. • Proven ability to design, implement and integrate CRM solutions to optimize business processes. • Experience with process engineering methodologies (As-Is and To_be process mapping). • Exceptional written and verbal communications skills required. • Familiar with SugarCRM or similar CRM platforms i.e. SalesForce or Microsoft Dynamics. • Ability to adapt to changing requirements and technologies.

Benefits

• Excellent benefits including health, dental, and vision insurance. • Work from home and flexible scheduling depending on job requirements. • Professional development opportunities. • 9 paid holidays. • 15 days PTO. • Home office setup support for remote employees. • A welcome “swag bag” with branded clothing as an official welcome to the team.