Revenue Operations Analyst

Yesterday

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E-Solutions

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Web & Application Development • ITIS / ITSM • IT Staffing • Accounting and Finance staffing • Global Payroll

1001 - 5000 employees

Founded 2003

Description

• Manage and maintain Gainsight configurations, ensuring the system supports CX strategies. • Implement workflows, playbooks, and success plans within Gainsight. • Troubleshoot Gainsight issues and collaborate with stakeholders to optimize its usage. • Assist in executing CX strategies and initiatives to improve customer outcomes. • Implement and streamline end-to-end RevOps initiatives to drive overall business efficiency and growth. • Generate and analyze reports to monitor customer health, retention, and satisfaction metrics. • Partner with Marketing and Sales to identify and implement continuous improvement initiatives to optimize end-to-end revenue processes. • Present insights and recommendations based on data analysis to the CX team. • Build dashboards and visualizations for tracking key performance indicators (KPIs) related to customer success. • Work closely with Customer Success Managers (CSMs), Product, Sales, and Support teams to ensure cohesive CX strategies. • Provide technical and analytical support for CX-related projects and initiatives.

Requirements

• 3+ years of experience in CX operations, customer success, or a similar role. • Gainsight administrator experience is required. • A Gainsight admin certification is strongly preferred. • Proficiency in reporting and data analysis (Excel, BI tools, etc.). • Strong organizational and project management skills. • Ability to work with large datasets to extract actionable insights. • Excellent communication and presentation skills. • Basic understanding of customer journey mapping and success metrics. • Familiarity with CRM systems (e.g., Salesforce) is a plus. • Experience with Google Sheets/Excel and similar tools is strongly preferred.

Benefits

• Base pay range is $75k-$100k per year + bonus. • Additional types of compensation may apply.