Food Tour Guide - Operations Manager
3 days ago
Description
• The OM is responsible for all aspects of operations in the city. • Oversee operations of the city. • Guide the majority of the tours once the city is up and running. • Guide management (hiring, training, scheduling, and general management of guides). • Vendor management - establish strong and good working relationships with all local vendors. • Product development - identify new product opportunities, identifying their potential and developing these in collaboration with Product Innovation. • Ensure full compliance with Eating Europe operating procedures, policies, service standards and values at all times. • Handling complaints and oversee service recovery procedures. • Manage the on-going profitability of the city, ensuring that revenue and guest satisfaction targets are met. • Prepare and deliver appropriate presentations on products and services. • Handle complaints or objections.
Requirements
• Demonstrates genuine passion for our company, our tours, and the food and beverage industry. • Takes great pride in their work and accomplishments, striving for excellence in every task and contributing to the overall success of the team and organization. • Multi tasker • Flexible • Works well under pressure • Creative in finding solutions • Not afraid to make decisions • Goal oriented • Able to manage a freelance team • Ability to work autonomously • Excellent project management skills • Solution focussed • Proficiency in English and the local language • An existing network of potential local and international partners is a bonus • Time management is crucial in our dynamic environment, with our cities bustling seven days a week.
Benefits
• Amazing personal growth experience in a fast-developing and fast-growing company • Lots of autonomy and trust in our employees to bring their best ideas and initiatives to the table • Fun and creative international colleagues who are passionate about food and about sharing experiences with guests and colleagues • Flexible work hours as long as you get the job done - flexibility is a two-way street • Competitive compensation package based on experience and skills • Opportunity to work remotely (we all do!)
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