Echo Research
Echo Research is a company that focuses on providing analytical insights and market research services to help businesses and organizations understand trends, consumer behavior, and market dynamics. With a commitment to delivering high-quality data and actionable strategies, Echo Research aims to empower clients with the information they need to make informed decisions.
Media Evaluation • Social Media Monitoring • Brand Reputation Analysis • Market Research • Stakeholder Insight
Associate - Front End User
3 days ago
Echo Research
Echo Research is a company that focuses on providing analytical insights and market research services to help businesses and organizations understand trends, consumer behavior, and market dynamics. With a commitment to delivering high-quality data and actionable strategies, Echo Research aims to empower clients with the information they need to make informed decisions.
Media Evaluation • Social Media Monitoring • Brand Reputation Analysis • Market Research • Stakeholder Insight
📋 Description
• Echo Base is a private holding company pursuing special situation control investments in the digital assets space. • The Associate, Front End User is a highly motivated and detail oriented team member with experience in technical support, diagnosing technical problems, and multiple technological platforms. • Serve as the primary technical resource for resolving issues related to digital collaboration, productivity platforms, and secure remote access tools. • Provide prompt, high-quality support via ticketing and communication platforms. • Manage and configure various enterprise systems including ticket management, cloud-based productivity solutions, secure remote access, and identity and access management (IAM) platforms. • Ensure all systems operate effectively and are kept up to date. • Implement and monitor security measures across internal systems. • Identify opportunities for automation, streamlining workflows, and enhancing overall system performance. • Work closely with cross-functional teams to support digital transformation initiatives. • Lead the investigation, resolution, and documentation of technical incidents. • Who you are: Comfortable working in a fast paced environment. • Detail oriented and able to manage multiple projects simultaneously. • Problem-solving mindset with the ability to communicate findings effectively.
🎯 Requirements
• Minimum 2-3 years of experience in a technical support or engineering role, ideally within a fintech or digital asset environment. strongly preferred. • Extensive experience in technical support and system administration within technology-driven environments. • Demonstrated expertise in managing support systems, productivity tools, secure connectivity solutions, and IAM platforms without reliance on vendor-specific technologies. • Strong analytical and troubleshooting abilities. Proven capacity to diagnose complex technical issues and deliver effective solutions under pressure. • Understanding of crypto transactions and blockchain preferred. • Bachelor’s Degree in Computer Science, Information Technology, or a related field is preferred. • Relevant certifications and a minimum of 2-3 years’ experience in a technical support or engineering role, ideally within a fintech or digital asset environment will be considered. • Comfortable working in a fast paced environment. • Excellent analytical skills with strong attention to detail.
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