Customer Service Representative

15 hours ago

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eBay

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e-commerce • retail • internet • technology

10,000+

💰 Post-IPO Debt on 2022-11

Description

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts • Able to drive clarity and ask probing questions to identify the root cause of complex issues. • Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller • Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages • Apply own judgment in certain cases to proactively find a resolution when not immediately available • Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

Requirements

• 2+ years of call center or relevant customer service experience • A stellar communicator, with high level of empathy and emotional intelligence • Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches • You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations • Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages • Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Benefits

• Starting pay of $20.00/hr with differentials for swing and weekend shifts • Benefits on Day 1 (Medical, Dental, Vision Insurance) • 16+ Days of Paid Time Off • eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay • Teammates receive quarterly performance bonuses and yearly performance raises • And many more at ebaybenefits.com