Customer Service Risk Teammate
November 14
Description
• Provide effective phone support to eBay customers • Use problem-solving skills to manage account restrictions • Analyze account history and trends • Understand customer service for buyer loyalty • Achieve quality, satisfaction, and metric-driven targets
Requirements
• Fluent in written and verbal English • Eligible to work full-time in Ireland • Available for shift work, including early mornings, late evenings, and weekends • Demonstrated interest in e-commerce with an understanding of eBay • Proven ability to handle challenging customers • Excellent communication and negotiation skills • Strong problem-solving skills, flexibility, team spirit, and independence • Technical proficiency with the Internet and Microsoft Office
Benefits
• Quarterly Bonus Plan • 25 days Holidays • Educational Assistance • Healthcare Plan • Pension & Life Assurance Plans • Sabbatical every 5 years • On-site Gym access in Dublin office
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