eComplete Group
eComplete Group is a full-service, rapidly growing eCommerce partner and private investor. It provides end-to-end eCommerce solutions to help scale brands and deliver impactful commercial results. eComplete offers its partners access to global scale, industry-leading talent, and a proprietary data platform that goes beyond typical offerings to inform data-driven actions for operational and product-level decisions. The company also leverages a global network of partnerships covering logistics, marketing, and more to provide cost-saving optimizations and support at larger scales. Their approach aims to make eCommerce growth more efficient compared to traditional agency models.
Private Equity • eCommerce • Growth • Venture Capital • Consulting
Head of Supply Chain Onboarding
March 20
eComplete Group
eComplete Group is a full-service, rapidly growing eCommerce partner and private investor. It provides end-to-end eCommerce solutions to help scale brands and deliver impactful commercial results. eComplete offers its partners access to global scale, industry-leading talent, and a proprietary data platform that goes beyond typical offerings to inform data-driven actions for operational and product-level decisions. The company also leverages a global network of partnerships covering logistics, marketing, and more to provide cost-saving optimizations and support at larger scales. Their approach aims to make eCommerce growth more efficient compared to traditional agency models.
Private Equity • eCommerce • Growth • Venture Capital • Consulting
📋 Description
• We are looking for a customer facing Implementation/Onboarding Manager to join our growing supply chain team, supporting our largest Supply Chain customers from pre- to post-sales, onboarding through to go-live. • The ideal candidate will be as passionate about our industry and solutions as they are about providing an exceptional experience for every customer. • As the voice of the Customer at eComplete, we expect our Head of Onboarding to be an active listener but also strategic thinker understanding that wearing both the company and the customer that equates to success for all. • Lead onboarding of Supply chain projects with our new customers, buy formalising the process then overseeing implementations from end-to-end.
🎯 Requirements
• 5+ years’ experience in successfully driving onboarding of new customers in complex customer environments in the supply chain industry, brokerage or 3PL is a plus. • 2+ years’ experience in data migration and familiar with integration options, processes, and mappings. • Excited about immersing yourself in a customer’s business and connecting the dots between one-off initiatives and a broader strategic vision. • Eager to contribute beyond your role to strategic initiatives to improve the customer experience with eComplete. • Tenacious at driving long-term customer value. • Demonstrated history of data-enabled decision making and prioritization. • Willingness to travel on-site with customers and suppliers as needed.
🏖️ Benefits
• Competitive holidays + an extra day for your birthday • Enhanced Maternity & Paternity leave • 5% employer Pension contribution vs 4% employee • Access to office space in Stockport & LDN • Free office parking • Study support related to role • Employee discounts across our Brands
Apply Now