Customer Support Representative

April 9

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ECP

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ECP is a company that provides comprehensive software solutions for assisted living and long-term care communities. Their offerings include community management systems, electronic medication administration records (eMAR), electronic health records (EHR), care plans, customer relationship management (CRM), and billing software. ECP's services are designed to improve the workflows for assisted living, independent living, memory care, intellectual and developmental disability support, pharmacies, and group homes, ensuring better care and operational efficiency. The company is recognized for integrating seamlessly with pharmacy partners and offering a user-friendly platform that supports care providers, owners, and operators, caregivers, nurses, and other personnel in these communities. ECP is trusted by thousands of senior living communities across the United States and beyond.

Electronic Medication Administration Records (eMAR) • Electronic Health Record (EHR) • Pharmacy Sync • Care Plan • Assessments

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. • Provide customer service over the phone, through email, and ECP’s ticketing system. • Support end users as the first point of contact for questions, troubleshooting. • Clarify customer's reason for a support request and determine the cause of any problems. • Select and explain the best solution to solve the problem and expedite correction. • Maintain customer records by updating account information in HubSpot. • Contribute to company-wide initiatives such as adopting new technologies. • Become a product expert and provide product enhancement ideas to the team. • Participate in ECP’s rotating on-call schedule for post-business hours support. • Consistently meet performance metrics and KPIs.

🎯 Requirements

• Customer Service Experience • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred • Strong problem-solving capabilities • Excellent verbal and written communication skills • Bachelor or Associate's degree preferred • A remote work environment that is compliant with cybersecurity and other company workplace policies • Work Hours / Schedule: • The regular work hours will be 9:30 am CT to 6:00 pm CT, Monday through Friday. • Support team members are required to participate in the on-call/after-hours rotational schedule