Operations Associate

March 30

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Welcome to Intelligent Luxury!

E-Commerce • Luxury Accessories • Fine Jewelry • online media • advertising

51 - 200

Description

• Serving clients by processing orders, returns and refunds • Handling the entire order fulfillment journey • Communicating with UHNW clients through our app • Resolving client’s queries pertaining to day to day operations • Scheduling pick up with different shippers • Working with the different shippers to resolve shipping issues • Accurately upload items to our clients’ digital closets • Working with internal stakeholders on client onboarding • Ensure that our clients’ digital closets are up to our standards at all times • Working with the image retouch vendor to maintain quality of images retouched in client’s digital closet • Take Personal ownerships of resolving the client’s issues from an end to end operational perspective (Sourcing, Ordering, Shipping, Returns) • Working on different reports closely with the Senior Ops associate and the SMEs • Find new ways to offer the best solution for our clients to enhance their experience

Requirements

• Minimum 2-3 years of experience in Operations role is a must, preferably working in luxury retail, eminent fashion houses, primarily supporting US/North American clientele • Strong analytical and logical skills • Strong business acumen, ethics and high integrity • Excellent verbal & written communication skills (English) • Experience in fashion and e-commerce • Must be articulate, organized, detail-oriented and have the ability to multitask • Very comfortable using technology • Demonstrated experience in improving process and procedures • Target driven and take accountability for their work, whilst working in a fast-paced, metric-driven environment • Flexible in working rotational shifts/night shifts (APAC, EMEA, US) • Ability to maintain composure in highly escalated situations • Proficient with GSuite (Gmail, Google Docs, Google sheets), slack • Organized with a can-do attitude • Ability to work well with a geographically distributed team (North America, EMEA, Asia) • Quick learner, with a positive attitude and ability to work well within a remote team & setting.

Benefits

• Remote Working Opportunity (for the time being) • Stock Options • Cult Membership (Fitness and well being) • Home Office Setup • Co-working Allowance • Unlimited PTO • Medical Insurance • Retiral Benefits