Support Engineer
June 5
Description
• As a software support engineer, you will play a crucial role in ensuring our customers receive timely and effective technical support for all our products and services • Resolve technical issues, provide guidance, and maintain a positive customer experience through clear communication and efficient problem resolution
Requirements
• BS in Computer Science (or comparable bootcamp or professional experience) • 1-3 years of web and/or mobile application development experience • Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java • Previous experience in a customer-facing role (Support, Solutions Consulting, etc.) • Demonstrated experience supporting and troubleshooting deployed hardware systems - prior experience with robotics, drones, UAS or UAV systems is a plus • The ability to be flexible, learn, and adapt • Operate at the lowest level of detail • Ability to be part of an 'on call' after-hours rotation team
Benefits
• Flexible PTO • Role ownership, and uncapped growth opportunities
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