Eight Sleep
Eight Sleep is a company dedicated to enhancing sleep quality through innovative technology. Their flagship product, the Pod, is a high-tech bedding solution that integrates automatic heating and cooling, as well as health-grade sensors to monitor vitals like heart rate and breathing during sleep. The Pod features an adjustable base to reduce snoring and customize sleeping positions, while the Hub system ensures connectivity and control through an app. Eight Sleep offers a personalized sleep environment, tailoring temperatures to individual needs and providing detailed sleep reports without the need for wearables. Their mission is to provide the ultimate environment for deep, restorative sleep, backed by scientific research and industry experts.
Support Engineer
June 5, 2024
Eight Sleep
Eight Sleep is a company dedicated to enhancing sleep quality through innovative technology. Their flagship product, the Pod, is a high-tech bedding solution that integrates automatic heating and cooling, as well as health-grade sensors to monitor vitals like heart rate and breathing during sleep. The Pod features an adjustable base to reduce snoring and customize sleeping positions, while the Hub system ensures connectivity and control through an app. Eight Sleep offers a personalized sleep environment, tailoring temperatures to individual needs and providing detailed sleep reports without the need for wearables. Their mission is to provide the ultimate environment for deep, restorative sleep, backed by scientific research and industry experts.
📋 Description
• As a software support engineer, you will play a crucial role in ensuring our customers receive timely and effective technical support for all our products and services • Resolve technical issues, provide guidance, and maintain a positive customer experience through clear communication and efficient problem resolution
🎯 Requirements
• BS in Computer Science (or comparable bootcamp or professional experience) • 1-3 years of web and/or mobile application development experience • Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java • Previous experience in a customer-facing role (Support, Solutions Consulting, etc.) • Demonstrated experience supporting and troubleshooting deployed hardware systems - prior experience with robotics, drones, UAS or UAV systems is a plus • The ability to be flexible, learn, and adapt • Operate at the lowest level of detail • Ability to be part of an 'on call' after-hours rotation team
🏖️ Benefits
• Flexible PTO • Role ownership, and uncapped growth opportunities
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