Junior Commercial Manager

5 days ago

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Element

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Element is a company that provides a secure and sovereign communications platform. It is built by the creators of Matrix, the decentralized open standard for real time communication. Element offers products like the Element App and Element Server Suite, and provides hosting solutions that are open source and flexible to enable data sovereignty. Element aims to protect and strengthen business critical communications, offering trusted communication in real-time across organizations. It supports both self-hosted and fully managed deployments, allowing customization of network configurations and permissions. With over 125 million users worldwide, Element is trusted by secure organizations for communication.

Collaboration tools • end-to-end encryption • secure communications • decentralised internet • open source

51 - 200 employees

Founded 2016

📡 Telecommunications

🔐 Security

📋 Description

• Who we are • Element develops a secure, sovereign and interoperable communications platform, devised primarily for government, defence and public sector organisations. • We are a for-profit company that is committed to open source. We build Element on top of an open protocol called Matrix, which was created by the same team that leads Element. Matrix is a not-for-profit open source project. • Element works closely with BWI on the BwMessenger for the German Armed Forces, NATO, the United Nations, Gematik on TI-Messenger for the German healthcare industry, and Germany’s Federal Ministry of the Interior and Home Affairs and Dataport on the development of a sovereign workplace for public administration. • We build things for everyone, and we know we can’t succeed without a diverse team. Our hiring process is crafted to be respectful and give candidates the best chance to show us what you can do. If we ever fall down on this, please let us know. • The role • We are seeking a motivated and detail-oriented Junior Commercial Manager to assist our Account Executives and Solution Architects in managing the day to day operations of the commercial process. This role is essential in ensuring smooth running of the process of selling, customer onboarding as well as hand-over between pre- and post-sales stages, contributing to customer satisfaction and retention. • This role will be both internal and external facing, requiring excellent communication skills and strong organisation. Beyond the customer facing team (Account Executives, Solutions Architects, Account Managers) you will work closely with Revenue Operations, Legal and Finance. • Responsibilities • Contracting Process: Drive and coordinate the contracting process by putting together the right documentation, tracking pending actions, document versions, signatures and ensure good communication between all parties • Record keeping and reporting: Ensure an accurate record keeping of a deal’s documentation and customer interactions in Salesforce • Process optimisation: Work with Revenue Operations, Legal and Finance to help improve the process, ensuring data integrity and process optimization • Customer Relationship Coordination: Support the Commercial team with the logistics of the customer relationship, e.g. schedule meetings, manage action points, share requested material, etc. • Translations: Support legal teams with translations (using tools like Deepl) to avoid misunderstandings • Customer Onboarding Process: Helping new customers with onboarding processes and ensuring they have all necessary materials and information to start successfully. • Depending on bandwidth other responsibilities may include: • Post-Sales Support and Feedback: Gather customer feedback during Proof of Concepts and/or after onboarding to evaluate satisfaction levels and identify areas for improvement. • Sales enablement Support: Organise, sales enable events like webinars, demos or workshop and support the marketing team by helping translate marketing material German and English • Strategic Market Research: Customer intelligence, competitor analysis, feedback loop on industry trends reports

🎯 Requirements

• Language Skills: Fluent in both German and English, with the ability to conduct meetings and onboarding sessions in German. • Communication Skills: Excellent written and verbal communication skills, with a customer-centric approach. • Organizational Skills: Strong attention to detail, with the ability to manage multiple tasks and prioritize effectively. • Team Collaboration: Ability to work closely with Account Executives, Solution Architects, and other teams to support customer needs. • Adaptability: Willingness to learn and adapt in a fast-paced environment, taking on new responsibilities as needed. • Comfortable with dealing with legal documents.