Element
Matrix-based secure messaging and collaboration. Offers data sovereignty, end-to-end encryption and interoperability.
Collaboration tools • end-to-end encryption • secure communications • decentralised internet • open source
51 - 200
Senior Technical Account Manager
July 3
Element
Matrix-based secure messaging and collaboration. Offers data sovereignty, end-to-end encryption and interoperability.
Collaboration tools • end-to-end encryption • secure communications • decentralised internet • open source
51 - 200
Description
• Customer Management: - Building and maintaining strong, long-term relationships with customers. - Understanding customer needs and usage of Element products - Representing your customers’ perspectives and needs in the product development process - Keeping customers informed about new features, updates, and best practices. • Solutions Design / Roadmap Sponsorship Coordination: - Gathering requirements and designing a solution from the available components (Open Source and proprietary) - Coordinating effort estimation; assembling quotes; reporting delivery progress • Product Expertise: - Supporting the pre-sales process with in-depth knowledge of Element products - Showcasing Element products in technical sales demonstrations • Tender Response Management: - Helping to prepare, submit, and oversee bids for contracts • Feedback and Improvement: - Gathering and documenting client feedback on products or services. - Working with the product development team to relay client requirements and help shape future product enhancements - Continuously seeking ways to improve client satisfaction and the overall customer experience.
Requirements
• Fluent in German and English (C1 level) • Excellent communications skills; able to explain technical concepts to a non-technical audience • Ability to empathise with customers and effectively manage expectations • Experience supporting the completion of complex Public Sector tenders • Experience in a customer-facing technical role • Experience with Kubernetes and Helm charts • Experience supporting the delivering large software projects with complex requirements • Product-centric thinking and the desire to develop deep product knowledge
Benefits
• Private Health Insurance / Medical Allowance (depending on the country) • Plumm Health • Annual Bonus • Share Options • Home Office Allowance • Coworking Space Allowance (except London & Rennes) • 40 days Annual Leave (including local bank holidays) • Flexible working hours • Company Socials (virtual or in person) • Family friendly environment
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