Customer Success Manager, APAC

March 11

Apply Now

Receive Emails with Similar Jobs

ElevenLabs

WebsiteLinkedInAll Job Openings

Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

2 - 10 employees

💰 $19M Series A on 2023-06

📋 Description

• This role is remote, so it can be executed globally. • We're looking for a self-starter, highly energetic Customer Success Manager, who is passionate about voice technology. • Be part of an early CS team with endless opportunities for impact. • You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the APAC region. • Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region - specifically managing customers across East Asia, Southeast Asia and Oceania. • Play a key role in onboarding new clients and driving long term adoption of multiple products. • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. • Own expansion and renewal of accounts within your book of business. • Measure and improve customer satisfaction & experience. • Own your customer success KPIs (NRR/GRR) and track against the company goals.

🎯 Requirements

• 3-7 years of previous experience in Customer Success in a fast paced, SaaS organisation. • A strong builder and customer excellence mindset. • Commercial experience - you will own renewals and expansion for your book of business • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. • Excellent problem-solving and analytical skills to address customer needs and concerns. • A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale. • Fluency in Mandarin and English - Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred.

🏖️ Benefits

• High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings. • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.