Customer Success Manager - Tier 1

August 26

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Eltropy

WebsiteLinkedInAll Job Openings

Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

💸 Finance

💳 Fintech

💰 Venture Round on 2021-06

Description

• Ensure decision-making C-level executives realize desired outcomes from our solution • Cultivate customers to serve as positive references • Ensure customers obtain measurable results • Review client usage, performance, and satisfaction levels • Discuss client business objectives and align with Eltropy offerings • Conduct regular meetings with C-level executives • Build rapport and strengthen client relationships

Requirements

• 7+ years of customer-facing experience in account management, customer success, or consulting • Experience ideally in SaaS and fintech • High emotional intelligence and calm confidence • Strong analytical and problem-solving skills • Comfortable with technology and able to learn new software • Ability to work collaboratively across teams • Thrive in a fast-paced, start-up environment