Director of Operations

3 days ago

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EMA, Inc.

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EMA, Inc. is a company that provides technology, management, and engineering services to utilities and city governments. Since 1975, EMA has been offering industry-leading solutions and expertise, transforming how clients do business. The company focuses on delivering interesting and meaningful work, with opportunities for growth for its team members. EMA, Inc. is headquartered in St. Paul, Minnesota, and is committed to helping organizations improve their operations and services.

water • wastewater • local government • utilities • engineering

51 - 200 employees

Founded 1975

🤝 B2B

🏛️ Government

⚡ Energy

📋 Description

• Drive operational excellence and ensure efficiency across our organization. • Manage Team Leaders and oversee EMA processes and personnel to meet or exceed operational objectives. • Develop and implement the annual operations plan. • Lead the training, development, and recruitment of EMA Associates to successfully deliver projects and cultivate future leaders. • Champion the health and safety of EMA Associates. • Organize and strengthen the PMO to enhance EMA’s project management capabilities. • Responsible for the management of labor revenue via utilization to achieve Operating Plan goals. • Develops short term and long-range strategies, plans, and budgets based on EMA goals and growth objectives. • Manages Team Leaders, ensuring the expectations, accountabilities and responsibilities of these positions are well defined and understood and annual objectives are achieved. • Establishes processes for project management and people management and provides for management succession. • Actively engaged in nurturing associate growth, fostering the development of client management, fundamental consulting and technical abilities, facilitating cross-training, and matching assignments with available associates. • Member of EMA Safety Advisory Team. Responsible for ensuring Associates are properly trained to ensure project work is conducted safely and that health and safety policies and procedures are followed. • Actively involved in EMA business development. Acts as client manager or Principal-in-Charge as determined to be in the best interest of EMA. • Actively involved in EMA client project work as a subject matter expert, track lead or project manager. Contributes relevant experience and expertise to client projects. • Establishes operating policies and processes consistent with EMA’s objectives and ensures successful execution. • Evaluates operations results regularly and reports progress and exceptions to the EMA Officers.

🎯 Requirements

• Bachelor’s Degree in an appropriate field. • Minimum of 4 years of relevant experience, either providing consulting services or managing operations. • Minimum of 2 years of supervisory and management experience. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Actively promotes communication and information flow within EMA operations and between operations, business development and corporate services. • Creates and maintains positive relationships with clients, service providers, EMA leadership, and EMA associates. • Ability to advance goals and resolve problems through influence. • Demonstrated understanding of and success with coaching and developing associates. • Financial analysis skills. • Strong understanding of operational performance management. • Demonstrated understanding of and success with project and client management. • Supports a diverse and inclusive work environment where differences are respected and embraced • Seeks opportunities for continuous improvement.