Senior Technical Support Engineer

March 19

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emerchantpay

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Credit Card Processing Services • Alternative Payment Methods • Online Billing • Banking/ Financial Services • eCommerce

201 - 500

Description

• To provide professional technical support to clients and partners of the company • To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc. • To support and monitor the system applications • To Create and update merchant client accounts in the system • To assist clients during the integration period with our systems and support integrations to service providers • To troubleshoot, report, and resolve issues in a timely manner • To interact with other teams and clients to resolve issues • To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients • To participate in the weekly product release and execute tests, analyze results of test runs, and report those results • To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards • Our TS team provides 24/7 support and we work on schedule

Requirements

• 5+ years in a similar position • Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP • Familiar with the client/server model • Knowledge of HTML, CSS, and JavaScript • Familiar with MS Office applications (Word, Excel, Outlook, etc.) • Highly proficient in spoken and written English • Enthusiastic, hard-working and motivated team player with excellent communication skills • Previous experience working in tech support for high-availability systems (1st or 2nd level) • Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software • Willingness to work on shifts

Benefits

• Fast-growing payment company • Excellent working conditions, casual atmosphere, and state-of-the-art hardware • Modern, challenging, constantly growing business • Professional development - books, trainings, certifications, etc. • Team buildings and fun activities • 25 days paid holiday, 1 day for every 2 years with us • Fully distributed and remote • Benefits platform containing many benefits to choose from