Healthcare Call Center Representative
December 2
🇺🇸 United States – Remote
💵 $15 - $18 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Call Center Representative
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
Description
• Professionally and empathetically respond to incoming customer calls, emails, or chats. • Identify the nature of customer issues and direct them to the appropriate internal teams. • Gather patient feedback on technical issues and communicate it for continuous improvement. • Understand patients’ needs, research solutions, and present alternatives. • Build strong relationships with patients through exceptional service. • Maintain detailed records of all customer interactions.
Requirements
• High School Diploma or equivalent. • Minimum of 2 years of experience in customer support, service, or success roles, ideally within healthcare or high-growth startups. • Proven success in a call center environment with excellent performance metrics. • Strong problem-solving skills, with a focus on process improvement. • Preferred: Pharmacy Technician certification (support for obtaining certification provided).
Benefits
• A rewarding role addressing real-world challenges related to medication access. • Generous vacation package. • Comprehensive healthcare benefits.
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