Empathy
Empathy is a company that provides comprehensive support systems for families experiencing loss. Their flagship product, Empathy LifeVault™, empowers families to create estate plans for a secure financial future. The company offers personalized Care Plans tailored to the urgent needs of families, helping them navigate the challenges of loss with human care enhanced by technology. This includes time-saving tools for administrative tasks, grief support through audio companions and exercises, and assistance with the probate process. Empathy also collaborates with partners like life insurance companies, consultants, and employers to extend their support to beneficiaries and employees during tough times.
Care Manager - PT
Yesterday
🇺🇸 United States – Remote
💵 $23 - $25 / hour
⏱ Part Time
🟢 Junior
🟡 Mid-level
👔 Manager
🚫👨🎓 No degree required
Empathy
Empathy is a company that provides comprehensive support systems for families experiencing loss. Their flagship product, Empathy LifeVault™, empowers families to create estate plans for a secure financial future. The company offers personalized Care Plans tailored to the urgent needs of families, helping them navigate the challenges of loss with human care enhanced by technology. This includes time-saving tools for administrative tasks, grief support through audio companions and exercises, and assistance with the probate process. Empathy also collaborates with partners like life insurance companies, consultants, and employers to extend their support to beneficiaries and employees during tough times.
📋 Description
• Empathy is on a mission to help families through life’s most challenging moments. • Award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through tedious tasks associated with loss. • Team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. • Care Team enhances capacity to assist families navigating the aftermath of a loved one’s passing. • Looking for a compassionate, organized, and collaborative Care Manager to guide families through their journey. • Role involves documenting processes to evolve knowledge base and providing exceptional support via omnichannel support model (phone, chat, email). • Willingness to work occasional weekend hours as needed is required.
🎯 Requirements
• 2 years of professional experience in a customer-facing role/counseling/support/concierge services or related fields (including internships) • Previous experience in social work, grief counseling, education, public health, or other related fields • Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments • Warm-hearted, empathetic, and patient team members • Strong love for learning and conducting research in an unfamiliar field • Experience in creating and communicating step-by-step process flows • Excellent communication, organizational, and interpersonal skills • Demonstrated problem-solving abilities involving challenging deadlines and priorities • Ability to organize multiple tasks and projects while efficiently managing workflows • Ability to analyze situations and make independent professional judgments without close supervision • Preferred: Fluency in additional languages is highly desirable, with a strong preference for French and Spanish speakers. • Multilingual candidates may be prioritized in the selection process. • Experience with Google Suite, Slack, and Zendesk
🏖️ Benefits
• Company Equity in a high-growth start-up • Annual Remote Work and Wellness Stipends • Enhanced compensation rate for work during company-observed holidays • Paid Bereavement Leave
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