HR Support Consultant

4 days ago

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Employment Hero

WebsiteLinkedInAll Job Openings

HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System

501 - 1000

💰 Series F on 2022-02

Description

• At Employment Hero, we're on a mission to make employment easier and more valuable for everyone. • As a HR Support Consultant, you’ll gather information from customers and ensure their continued support. • You will provide support to clients after they 'go-live' by walking them through updates needed. • Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform. • Assist and collaborate with the wider squad and support team to provide best practice system use. • Proactively analyse and understand product functionality across the platform and logic in detail. • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible. • Working with customers across multiple channels (email, chat, phone, screen share) to understand their workflow. • Manage Problem Tickets with urgency and collaborate with key stakeholders to resolve issues. • Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions.

Requirements

• Relevant HR industry experience • Exposure to working in fluid, high change and high velocity environments. • Prior exposure to customer experience within a SaaS (Software as a Service) environment (nice to have) • An attitude that always puts your customer's needs first • Problem solving skills with a sound and thorough approach to troubleshooting. • Ability to manage competing priorities, working autonomously; requesting assistance where needed. • Strong and polished verbal and written communication skills. • A tertiary degree in Human Resources and/or relevant qualification (nice to have).

Benefits

• A generous budget for your home office. • Cutting-edge tools and technology. • Reward and recognition programs - because great work should be recognised and rewarded. • Cashback offers and discounts on popular brands through our Swag app.