Customer Success Engineering Director

2 days ago

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Endor Labs

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Endor Labs is a company specializing in software supply chain security and software composition analysis (SCA). The company provides tools and solutions to help organizations manage, prioritize, and remediate open source software risks and vulnerabilities. It offers a comprehensive platform that includes reachability-based SCA, artifact signing, container scanning, and Static Application Security Testing (SAST). Endor Labs aims to improve developer productivity by reducing false positive alerts and focusing on actionable risks. They also support compliance efforts for standards such as FedRAMP and PCI DSS. The company integrates with popular platforms such as GitHub and Azure, offering features to optimize CI/CD pipelines and manage software bills of materials (SBOMs).

11 - 50 employees

Founded 2022

🔐 Security

☁️ SaaS

🔒 Cybersecurity

💰 Seed Round on 2022-11

📋 Description

• As the Customer Success Engineering Director, you will be responsible for defining and executing Endor Labs’ post-sales strategy. • You’ll lead services, support, and renewals—owning the customer journey from implementation to adoption, expansion, and long-term retention. • This role is ideal for a hands-on technical leader who thrives at the intersection of customer experience, product influence, and operational excellence. • You should have a strong knowledge of developer environments, a passion for AI-driven automation, and a track record of building scalable services programs and support models in B2B SaaS or security software companies.

🎯 Requirements

• 7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software. • Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools. • Experience building and scaling customer success & support teams, ideally at a high-growth startup. • Expertise in professional services models, support frameworks, and implementation playbooks. • Passion for AI-driven automation and how it can streamline customer engagement. • Experience in post-sales ownership of renewals and upsells, partnering with sales teams. • Strong leadership and executive communication skills.

🏖️ Benefits

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans. • 401(k) plan to support your longterm financial goals. • Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!) • Opportunities for co-working and team meetups to foster collaboration. • A dog-friendly office environment for those who love to bring their fur babies along.