Customer Support Analyst

February 19

Apply Now
Logo of Energy Robotics

Energy Robotics

Energy Robotics provides an end-to-end solution for autonomous inspections in capital-intensive industries such as oil & gas, chemical, power and utilities. Our hardware-agnostic software platform enables asset owners to easily manage a fleet of robots and drones for autonomous inspection. We equip robots and drones to collect high quality data and use AI driven analytics to convert it into actionable information. With over 80 robots deployed across 4 continents, our team of robotics wizards is already transforming industrial operations. Our mission is to relieve humans from repetitive, undesirable, and hazardous tasks through autonomous robotics, while helping industries accelerate their journey to Industry 4.0.

Mobile Robot Software • Automated Drone Inspections • Autonomous Robotic Inspections • AI-Driven Inspections

11 - 50 employees

💰 Grant on 2022-10

📋 Description

• Serve as the first point of contact for customers, addressing inquiries, concerns, and requests with a focus on timely and effective resolution • Provide guidance and troubleshooting assistance to customers operating our global fleet of mobile robots • Maintain a knowledge base for customers and internal support resources • Collect and document customer feedback to help shape product improvements and the overall user experience • Monitor robot performance using our Key Performance Indicators • Conduct trainings for customers, partners, and employees • Execute and monitor quality tests with the robots on our test site

🎯 Requirements

• Passionate about Robotics and interested in working in a start-up • Independent way of working and trustworthy attitude • High proficiency in spoken and written English • Further language skills in German, Chinese, French, Spanish or Italian are an advantage • A degree in a field of Engineering / IT would be helpful • Experience with ROS, Linux, C++ and/or Python is a plus

🏖️ Benefits

• Growth & Development • Annual education budget • Learn from world-leading robotics experts • Knowledge-sharing sessions & workshops • Flexibility & Time Off • Flexible remote work and workation possibilities • Support for a standing desk for your home office • Wellbeing & Community • Be part of an international team with over 20 nationalities • 1:1 sessions with certified psychologists and mental health workshops • Team events: hackathons, outdoor adventures & more • Weekly sponsored team lunches • Financial Perks • Support for public transport costs • Extra employer contribution to company pension scheme • Allowance for kindergarten costs possible • ...and more benefits & discounts

Apply Now

February 15

Join brickfox as a SaaS Support Engineer, providing technical support and solutions in eCommerce.

February 15

Nomios

201 - 500

Join as a Network Support Engineer, managing network support and collaborating on projects using Juniper, Arista, and Cisco technologies.

February 14

TEAM GmbH

51 - 200

Join TEAM to support ProStore® installations and provide expert IT service to clients.

November 14, 2024

Join KLA as a Customer Support Engineer for semiconductor manufacturing solutions. Focus on installation and servicing of equipment at customer sites in Germany.

Discover 100,000+ Remote Jobs!

Join now to unlock all job opportunities.

Find your dream remote job

Discover hidden jobs

We scan the internet everyday and find jobs not posted on LinkedIn or other job boards.

Head start against the competition

We find jobs within 24 hours of being posted, so you can apply before everyone else.

Be the first to know

Daily emails with new job openings straight to your inbox.

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers

Wall of Love

Frequently asked questions

We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.

Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.

Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!

New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.

Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.

Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.

Why I created Remote Rocketship

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com