Customer Success Manager

January 28

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Enfuce

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Enfuce is a leading provider of secure, scalable, and compliant card issuing and payment processing solutions. Their cloud-based platform offers cutting-edge features such as advanced spend controls, digital wallets, fraud and dispute management, and 3D secure authentication with an exceptional uptime. Enfuce supports multi-currency and multi-country programs, making it easy for businesses to scale globally. As principal members of Visa and Mastercard, they ensure seamless and fast deployment of card services. Enfuce works with various industries, providing tailored solutions for banking, fintech, alternative lending, and more. Their commitment to innovation and customer-centric approach has made them a preferred partner for digital banking solutions.

fintech • payments • payment cards • payment processing • digital wallets

51 - 200 employees

Founded 2016

🏦 Banking

💳 Fintech

📋 Description

• As Customer Success Manager, your primary mission will be to deepen partnerships within your portfolio of accounts. • Leverage your expertise to ensure that our customers are supported during the onboarding process. • Act as a trusted advisor who drives revenue growth and reinforces our position as a strategic partner in their success. • Identify and execute growth opportunities, working closely with sales, product, and marketing teams. • Analyse and monitor customer health, delivering data-driven insights. • Stay ahead of industry trends and client needs while ensuring seamless communication.

🎯 Requirements

• Proven track record of 5+ years in a CSM, Key Account Manager, or similar role, within the payments or financial services sector. • Exceptional communication and relationship-building skills, with the ability to influence and collaborate effectively with C-suite executives. • Commercially driven mindset, with a focus on identifying and executing upselling, cross-selling, and expansion opportunities. • Creative problem-solving and strategic thinking abilities. • Deep expertise in the payments industry, including knowledge of relevant regulations and market trends. • Customer-first philosophy, with a relentless commitment to delivering measurable value. • Fluent in English, with additional language skills highly valued.

🏖️ Benefits

• Fair pay and employee stock option: We value the input of every employee and want you to tap into the growth we build together. • Flexible paid time off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). • Regular fun with your team: To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. • Individual learning budget: You get a yearly learning budget to use for courses and other relevant learning opportunities. • Healthcare Insurance, mobile phone, and more: More benefits include (depending on location) phone stipend, healthcare, pension, lunch, wellbeing, and insurances.