Developer Support Engineer
July 24
AWS
Azure
Cloud
Docker
Google Cloud Platform
Java
JavaScript
Kubernetes
Open Source
OpenShift
Python
Rust
Terraform
Unix
Go
Description
• Primary technical point of contact for trial, new, and existing customers • Provide well-thought-out and reliable technical direction • Take end-to-end ownership of assigned customer issues • Meet or exceed customer expectations on response quality and overall experience • Collect information and document bugs with Engineering • Use knowledge of customer’s technical architecture for troubleshooting • Build and maintain strong relationships with technical contacts • Assess the risk of product releases and act to mitigate identified issues • Craft process or troubleshooting documentation in the support knowledge base • Engage and cultivate relationships with the developer community • Automatically identify source code changes that cause performance regressions
Requirements
• BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience • 3+ years of experience in software development, Customer Support, technical support, or preferably customer-facing roles • Deep experience with build systems (Bazel or Buck/Buck2 is a plus) • Demonstrated ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript) • Asynchronous programming experience • Experience writing/improving documentation • Experience delivering software at scale and maintaining operational excellence • Experience in Linux and the Unix shell • Experience with at least one and desire to learn others: Terraform, Docker, and Kubernetes • Experience with at least one Cloud infrastructure: AWS, Azure, GCP, OpenShift • Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment • Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls) • Excellent analytical and organizational abilities • Excellent experience using project management, CRM and ticketing software systems • Positive attitude, empathy, and high energy • Ability to work independently with little direct supervision and as a part of a team
Benefits
• Comprehensive medical, dental and vision benefits • Parental leave • Generous vacation • Fun virtual team events
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