Customer Service and Sales Representative, German Speaking
December 12
Description
• Conduct stellar communication with the customers via email, telephone, or LiveChat. • Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone). • Assist with our website visitors through a Live Chat app; Handle and timely respond to customer inquiries. • Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company. • Boost the client satisfaction and our brand’s Trustpilot rating. • Work closely with the logistics team to ensure timely delivery to our customers. • Assist in tracking shipped parcels and notify customers on request. • Follow up on inquiries and delayed payments. • Report any found issues to your supervisor or the relevant department. • Ensure a smoother shopping experience for customers by guiding them through the shopping process.
Requirements
• Knowledge of native level German (mother tongue level) with confidence in using your language skills over the phone and in emails. • Experience in customer service-related positions (bonus points for the sales experience), enthusiasm and ambition to take it to the next level. • High level of energy and enthusiasm, positive mindset, and hands-on approach. • Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency. • Great soft skills, especially communication, patience and empathy. • Resilience: coping well with pressure, open to receiving and adapting to feedback. • Multitasking: adapting to different situations in a limited amount of time. • Accountability: ability to work with little or no supervision. • Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures. • Elaborate computer skills to comfortably navigate across different systems while speaking to customers. • Availability to work the morning shift.
Benefits
• Lots of opportunities to grow professionally and get promoted. • Work from home - this job requires you to work from home. • Personal Development plans, helping your growth. • Competitive salary and benefits package. • Young and dynamic team in a diverse and friendly environment. • A truly international workplace, operating in multiple countries and markets across the globe.
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