Solutions Engineer - AdTech

October 1

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Enroute

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QA & Testing • Software Development • Application Maintenance and Support • 3D Printing • Data Management

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

Description

• About Enroute: • We love technology, and we enjoy what we do. • We are always looking for innovation. • We have social awareness and try to improve it daily. • We make things happen. • You can trust us. • Our Enrouters are always up for a challenge. • We ask questions, and we love to learn. • We pride ourselves on having great benefits and compensations. • A fantastic work environment, flexible schedules, and policies that positively impact work-life balance. • We care about who you are in the office and as an individual. • We get involved, we like to know our people. • We want every Enrouter to become part of a great community of happy people. • We want you to enjoy working with us. • As a Solutions Engineer, you will: • Serve as the primary technical point of contact for key clients, providing high-touch support and guidance. • Troubleshoot and resolve complex technical issues in real-time scenarios. • Conduct face-to-face meetings with clients to understand their needs and present technical solutions. • Collaborate with internal teams to enhance product features based on client feedback. • Develop and deliver technical training sessions for clients. • Create detailed technical documentation and client-facing communications. • Analyze client data to identify trends and optimization opportunities. • Proactively monitor client accounts to prevent potential issues.

Requirements

• Excellent English Skills (spoken and written) • Minimum 3 years of experience in a similar role, preferably in AdTech • Strong proficiency in SQL, JavaScript, HTML, and Node.js • Solid understanding of front-end technologies (JS, HTML, CSS) • Experience with real-time problem-solving scenarios • Excellent communication skills, both verbal and written • Strong analytical and critical thinking abilities • Client-facing experience with proven ability to explain technical concepts clearly • Data analytics skills, including proficiency with SQL and Excel • Excellent interpersonal skills for face-to-face client interactions • Assertiveness and ability to lead technical discussions • Adaptability to rapidly changing technology landscapes • Team player with the ability to work independently when required • Exceptional interpersonal skills for building and maintaining client relationships • Assertiveness and confidence in presenting technical concepts to clients • Ability to explain complex technical issues in simple, understandable terms • Strong analytical thinking and attention to detail • Adaptability and quick learning ability to keep up with evolving AdTech trends • Excellent time management and prioritization skills

Benefits

• Monetary compensation • Year-end Bonus • IMSS, AFORE, INFONAVIT • Major Medical Expenses Insurance • Minor Medical Expenses Insurance • Life Insurance • Funeral Expenses Insurance • Preferential rates for car insurance • TDU Membership • Holidays and Vacations • Sick days • Bereavement days • Civil Marriage days • Maternity & Paternity leave • English and Spanish classes • Performance Management Framework • Certifications • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID • Taquitos Rewards • Amazon Gift Card on your Birthday • Work-from-home Bonus • Laptop Policy