Ensono
Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.
Support mission critical workloads • Reduce total cost of ownership • Modernize your infrastructure • Manage and migrate between systems • Managing business complexity
1001 - 5000 employees
Client Success Manager
September 15, 2024
Ensono
Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.
Support mission critical workloads • Reduce total cost of ownership • Modernize your infrastructure • Manage and migrate between systems • Managing business complexity
1001 - 5000 employees
Description
• Expert Client Services Managers serve as multiple client or account management’s strategic point of contact for Solution and/or InfoBase Delivery for larger / more complex accounts. • Responsible for mentoring and providing oversight for less experienced CSMs. • Coordination or management of production processing; change, issue and release management; data delivery across all Ensono lines of business and teams; and contractual compliance. • Involved in new logo implementations and expertise in managing a client. • Lead the remediation of unhealthy account teams and bring trouble accounts back to a healthy state. • Ensures management of delivery status calls to clients is conducted by CSMs. • Oversees adherence to contractual obligations (SLA/SLEs) and ensures deliverables meet client contractual requirements and are consistent with client priorities, time, budget and quality standards. • Oversees Change Control systems on multiple accounts for all production, issue, change and release management requests. • Oversees client processing capacity requirements and workflow management needs to team members. • Proactively pursues and resolves delivery issues before team or client is materially affected.
Requirements
• Bachelor’s degree from a four-year college or university or equivalent work experience • 10+ years experience in a production, data, delivery or similar client facing role • 7+ years experience with client contract or service level agreement compliance • Strong experience with process improvement/management disciplines (e.g. LEAN) • Strong management of multiple projects concurrently using excellent communication skills • Proficient in Microsoft Office Suite of tools • Probes for information and makes suggestions to stakeholders (customers and leaders) • Anticipates and recognizes potential conflicts, exposes disagreements, and resolves issues/problems • Anticipates the clients’ needs by establishing credibility and building relationships • Takes actions and/or switches to alternate strategies in order to achieve goals • Strong analytical, problem solving, and decision-making skills • Strong written and verbal communication skills • Seek out, establish and maintain effective working relationships with associates and clients • Extended workday hours may be required to complete deliverables, as well as effectively using resources across the team and managing their workload while minimizing cost to the account • Exceptional communication across all levels of the organization • Displays tenacity for getting things accomplished, with the appropriate level and sense of urgency
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