Senior SRE

February 15

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Ensono

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Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 2,900 associates globally and is headquartered in greater Chicago.

Support mission critical workloads • Reduce total cost of ownership • Modernize your infrastructure • Manage and migrate between systems • Managing business complexity

1001 - 5000 employees

📋 Description

• Provide Senior SRE support for escalated data-related issues, including database/data warehouse performance, data integrity, and ETL failures; • Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s; • Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure; • Support and troubleshoot ETL processes and data integration pipelines; • Collaborate with the data engineering team to ensure efficient data flow and transformation; • Develop and maintain accurate technical documentation in the form of operational runbooks; • Perform standard pre-approved changes within the scope of our client's Change Management Process (i.e. new users, etc.); • Use Ensono’s helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management. • Providing leadership in the Incident resolution process, including creating and maintaining documentation, and providing key input to Post-mortem analysis • Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono’s and our Clients compliance objectives; • Leading discussion in client-facing meetings and discussions around the SRE process and identifying areas for increasing SRE footprint. • Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services

🎯 Requirements

• Commercial experience and proficiency with industry standard: • IAC tooling (Terraform preferably, or ARM/bicep and CloudFront) • Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab) • Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch) • Commercial experience in Python: • Troubleshooting issues and identifying systemic failings indicated by incidents/failures • Implementing fixes • Proposing solutions for reducing toil • SRE Foundation certificate (DevOps Institute) and a Cloud provider (AWS, Azure, GCP) 'associate'-level certification highly beneficial, or required during probationary period.

🏖️ Benefits

• Flexible and remote work opportunities • Performance bonus • Training and development programs • Worldwide career opportunities • Community outreach and mentoring opportunities • Learning platforms • My Benefit system • Wellness Platform support from Virgin Pulse • Associate equity program • Life insurance • Lunch card • Study leave • One paid day off for charity events • Sabbatical • Extended parental leave • Rental or co-financing of office equipment • Referral bonus program