Senior Customer Support Representative
June 7
Description
• Respond to technical customer requests in accordance with our SLAs and own them until resolution • Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues • Proactively identify, develop, and maintain support knowledge documentation • Help update FAQ to keep any issues that arise in the ticketing funnel through to discord moderators • Help build a global support team by establishing operational protocols and standards • Work in an on-call environment
Requirements
• Some courses in Computer Science or equivalent experience troubleshooting technology-related issues • Experience in the blockchain ecosystem • Experience with help desk ticketing platforms such as Intercom or Zendesk • Excellent problem-solving and analytical skills • Ability to work independently and within teams • Excellent empathy, active listening, and resiliency skills • Strong organizational and time management skills • Ability to effectively manage multiple diverse and complex problems simultaneously • Exceptional client-facing and customer service skills, including relationship building/management and verbal communication • DeFi knowledge preferred • Familiarity with GitHub, JIRA, Confluence, and other similar programs is a plus
Benefits
• Attractive compensation plus token allocations • Remote work in a timezone that corresponds well with UAE or Indochina time • Paid vacation and public holidays • Opportunity to work closely with the founding team and have your voice heard • Compensation paid in USDT
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