Call Center Agent

4 days ago

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Neighborhood and Airport Rentals • Car Sharing • Car Sales • Commercial Truck Rentals • Management Training Program

10,000+

Description

• We are looking for a customer-oriented service representative. • A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. • The best CSRs are genuinely excited to help customers. • They’re patient, empathetic, and passionately communicative. They love to talk. • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. • Customer feedback is priceless, and these CSRs can gather that for you. • Problem-solving also comes naturally to customer care specialists. • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. • Responsibilities: • Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers.

Requirements

• Excellent customer service abilities • Track record of over-achieving quota • Good phone etiquette and communication skills • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Proficient in English • Strong data entry skills • Computer skills • Experience with outbound calling • Analytical skills • Multilingual or bilingual proficiency is a plus • Sales and upselling experience preferred • Spanish language proficiency advantageous • At least 18 years old • High school diploma or GED • Authorized to work in the United States • US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits

• Paid Training • Paid Time Off • Flexible Schedule • Wellness Resources • Telehealth Care Plan • Training & Development • Advancement Opportunities